Strategic Claims Assistance & Investigative Support

Field Investigation & Information Development

HC&A provides a range of field-based services to develop critical claim information, including:

Recorded Statements
Obtaining detailed, accurate statements from claimants, witnesses, and involved parties.

Activity Checks
Verification of claimant residence, employment status, and general activity.

Scene Investigations
On-site documentation of loss locations, including photographs, measurements, and environmental observations.

Neighborhood & Witness Canvasses
Interviews with individuals who may have knowledge relevant to the claim.

Employer & Wage Verification
Confirmation of employment status, job duties, and wage information where applicable.

Claims Documentation & Evidence Collection

HC&A assists in gathering and organizing supporting documentation necessary for claim evaluation, including:

• Photographic documentation of loss or injury-related conditions
• Incident scene documentation
• Public records and background information
• Supporting statements and timelines

All information is documented in a manner that is clear, organized, and suitable for claims handling or legal review.

Medical & Treatment Coordination Support

HC&A provides assistance in identifying and verifying medical treatment and provider involvement, including:

• Confirmation of treating providers
• Identification of potential undisclosed treatment
• Coordination with medical canvass investigations where appropriate

This support helps ensure a complete and accurate understanding of the claim.

Real-Time Case Coordination

HC&A emphasizes communication and responsiveness throughout the investigative process.

Clients receive:

• Prompt assignment acknowledgment
• Ongoing status updates
• Incremental reporting as information is developed
• Immediate notification of significant findings

Our coordinated approach ensures that claims professionals remain fully informed at every stage.

Scalable Support for Claim Volume

HC&A provides flexible support for:

• Single, case-specific assignments
• Catastrophic event response
• High-volume claim environments
• Ongoing investigative programs

Our infrastructure allows us to scale resources efficiently while maintaining quality and consistency.

Compliance & Professional Standards

All Claims Assistance Services are conducted in accordance with:

• Applicable state and federal laws
• Insurance industry best practices
• Privacy and confidentiality standards

HC&A investigators are trained to ensure that all activities are lawful, professional, and consistent with regulatory expectations.